Our general terms and conditions and tariff conditions can be found via the button below.

Chargeable weight is the weight on which the shipment is invoiced. Many transport companies work with weight categories. For example, these categories range from 0 – 250 kg and 250 – 750 kg. For example, a shipment weighing 125 kg falls in the category of 0 – 250 kg. The chargeable weight is then 250 kg.

If you systematically have consignments for different countries, we can draw up an MD contract (MD = multi-destinations). You will then receive a standard discount percentage for each shipment.

Fuel prices have a significant impact on costs in the transport sector. Just like many other carriers, we also apply a diesel surcharge. This is a percentage added to the net freight rate. Are you already a customer? Then you can find our current diesel surcharge in your customer account.

At CTS GROUP, we only send digital invoices. Not only does this work much more efficiently, but it is also environmentally friendly. Besides e-mailing our invoices to you, all invoices can also be found in the overview in your customer account.

Services for international transport to and from non-EU countries are in many cases taxed at 0% VAT. This is the case with:

• Services related to the import of goods
• Carriage of persons on seagoing vessels or aircraft
• Intermediary services
• Inward processing procedure
• Intra-Community transport of goods between, to or from the Azores and Madeira.

To be able to tax a shipment according to the 0% VAT rate to the client, we must always receive written proof of this in advance. For more information, please contact your regular contact person or our sales department.

No, we do not offer delivery services to private individuals within our network, which means C.O.D. collection is not possible.